About CONRAD MOLOANTWA
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Academic Level Diploma
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Age 53 - 57 Years
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Requested Salary 25088
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Industry Courier
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Viewed 101
About me
I am an adept communicator with excellent writing and verbal skills. An enterprising person; a quick learner of new ideas/concepts with a highly eager/inquisitive mind. A team player and always prepared to go the extra mile in making positive contributions to the organization.
My experience in working with people in my previous employments:
- As a Course Instructor in Secretarial & Computer Courses at Zodiac Commercial School from 1988-2008 gave me an exposure in working with people from different backgrounds (both social and academic backgrounds). Other than delivering course material, this is where I had to use my skills in dealing with troublesome students and help improve learning difficulties.
- My appointment at Skynet SA (Pty) Ltd in 2009 exposed me to a customer centric environment, firstly as a Customer Service Agent where I had to deal with customers both telephonically and physically in resolving customer courier queries. Secondly, in 2014 I got promoted to a Key Account Manager in the Public Sector (Government) whereby I still had to attend to customer queries, assist in correcting errors in the clients’ accounts, follow-up on courier deliveries and provide monthly KPI’s where needed.
Education
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2016 - 2016
The Da Vinci Institute
MOTI CERTIFICATE: SALES
Experience
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2009 - 2021
SKYNET SA (PTY) LTD
ACCOUNT MANAGER
• Maintain customer relations
• Protect, Retain and Grow revenue
• Handle general queries from clients
• Provide KPI reports to clients as required
• Maintain account development plan
• Assist with billing processes and Freight Management Reports where
required