About noxolo N/A
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Academic Level Diploma
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Age 28 - 32 Years
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Requested Salary 23656
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Industry IT
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Viewed 53
Education
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2023 - Present
Boston city campus
IT Diploma in Network Systems
1st Year Modules : IT systems management1 , Praxis1 ,Systems development1 (Java), Technical systems and support (A+) , Computer literacy advanced (SS,SA,DB,PG), Computer literacy introduction (IPC,WIN,WRD,OLK) , Introduction to business management , Academic literacy , PC orientation due performance module ,Financial independence.
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2022 - 2022
Boston city campus
Certificate Fundamental to ICT
Computer Technician (include A+ exam), Windows, Word Processing, Understanding the Internet , Spreadsheets, Principles of Business Management, Introduction to Business Accounting (FMI), Introduction to PC and Principles of Business Communication
Experience
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2018 - Present
DHL Global forwarding
IT specialist support
• Diagnose and resolve software and hardware incidents, including operating systems and a range of software applications (i.e Cargowise, Ms Office Applications, WorkFlow, Intranet, etc).
• Maintain a first class level of customer service ensuring that all customers are treated efficiently and in a an appropriate manner.
• Assist all our users with any logged IT related incidents when called upon.
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring services to customer as soon as possible, escalating incidents to my senior colleagues and to Global Teams where necessary
• Resolve incidents and upgrade different types of software and hardware using the internal IT portal and DBox.
• Resolve incidents with printers, copiers and scanners – log tickets with 3rd party where required.
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• Request for quotations in relation to all IT purchases, Place all IT orders, subject IT Management approval.
• Make follow ups with supplies regarding outstanding orders and invoices.
• Manage and confirm all orders I place on a monthly basis.
• Request for quotes from suppliers and compare prices for the best quote.
• IT assets management (South Africa)
• IT Administration (Procurement / Asset Control / Project Admin)
Portfolio
Honors & awards
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2022
Master bronze
Problem Solving