Supply Chain Management NQF5 / V2

Outline the philosophy of Supply Chain Management Analyze and apply management practice within supply chain Develop and implement supply chain performance management systems Demonstrate an understanding of the fundamental principles of the economy Apply professional values and ethics in the operational environment Facilitate processes to ensure the integration of supply chain information Demonstrate an understanding of the key elements in developing strategies to optimise operational supply Negotiate with suppliers Demonstrate an understanding of the supply chain environment Evaluate the influences of key components in a supply chain Conduct demand forecasting and develop supply and capacity plans to meet demand Process customer orders Develop and implement optimal inventory strategies Design a distribution network Analyse logistics systems and implement appropriate strategic plans Establish a competitive supply chain infrastructure Prepare products for transportation ; manage the return of goods and warehousing Demonstrate an understanding of the fundamentals of international trade and execute international purchases Manage relationships between supply chain partners Demonstrate an understanding of the principles of marketing Monitor, assess and manage risk

SDS 1

Mode of Transport, customs and Excise, General Terms and Abbreviations, Definitions, Customs control Act No 31 of 2014, Organizational Behavior

Matric

Isizulu English Biology Physical science Mathematics Home Economics

Imports Service Desk Team Leader

Key Responsibilities
Duty Allocation:

In charge of 15 Team Members
Effectively manage staff availability
Downloading a daily manifest of the incoming cargo
Task assignment to team members

Call Management:

Managing Call Quality, Call Length, and overall phone usage
Managing and reducing call abandonment rate
Managing workload and number of calls taken by each person
Monitor quality of calls
Handling of complex and escalated enquiries

Import Duties:

Preparing DA306 documents for Customs submission
Import shipment ageing report analysis.
Monthly concessions compilation and submission to Customs

Shipshape Functions:

Obtaining clearing instructions from customers
Validation of imports documents
File registration
Attachment and submission of import documents prepared for framing.
VAT & Duties calculation

Entries:

Framing of entries
Handling VOCs

Invoicing:
Invoicing of Customs and other Customs clearance charges
Invoicing of Freight charge

EDI:

Submission of entries to Customs
Constant liaison with Customs officials
Communicating releases to Bond Store to prepare delivery of released cargo

OGA Detains:

Port Health Submissions
Plant submissions
State VET submissions

Processes

Identify coaching areas
Analyzing source(s) of service failures
Identify probable route causes
Recommend solutions
Conduct monthly performance m2eetings with staff
On the job coaching and training
Staff and personal time management
Team Goal Setting
Achieving minimum personal and team requirements
Setting additional goals and recognizing achievement
Monitor performance

Senior ISD Agent (Imports)

Key Responsibilities

Daily task assignment to the team
Answering of inbound calls (Within 3 rings)
Educating clients with regards to products and customs processes and procedures
Obtaining clearing instructions from clients
Registration of files on Ship Shape for customs clearance
Working on incoming enquiries through a Global Case System
Arranging urgent shipments from Bond Store to destinations
Pre-alerting all important and urgent enquiries to relevant teams
End of day reporting to Team Leader

Assistant Customer Service Team Leader

Adhering to customer service policies and procedures to maximize customer experience
Analyzing sources of service failures, identify probable route causes and recommend solutions
Continuously encourage the team to solve customer enquiries and complaints
Manage daily customer complaints and ensure timely resolution
Develop and coach the team on dealing with customer requests, enquiries and complaints
Handle all escalated queries
Monitor daily call stats of the team
Handle all overflow of calls and incoming calls
Planning team shifts and leave days
Resource management, people and equipment
Updating of performance management sessions of agents
Complete missing parcel procedure
Ensure all late freight and deliveries are communicated and updated on system
Communicates customer enquiries/message to relevant team members
Provide satisfactory service to customers
Handle escalated queries in the most efficient and effective manner

Flash Freight Controller

Preparing quotations and estimates for clients
Controlling import and export document process in accordance with established procedures and guidelines
Handling all import/export documentation, for both Hazardous and -hazardous goods
Maintaining quality results by following import/export standards, procedures and regulations
Liaison with all related vendors to ensure highest level of service is achieved
Provide coordinators with regular feedback
Help to resolve known problems
Sending daily reports to clients
Generating costing of shipments on Compuclear
Billing and verifying shipments on the system
Generating of exports documents
Tracking of shipments
Capturing proof of deliveries

Imports Controller

Processing collections
Answering the phone within 3 rings
Providing product knowledge to both internal and external customer
Issuing of collection reference numbers to customers
Following up on collections
Completion of the Import collection Report on Microsoft Excel
Contacting the customers to confirm details
Generating of invoices on Compu-Clearing system
Doing manual calculations of quotations
Emailing estimates to customer
Filling and sending out of a dialing shipments report to customers

Imports Controller

Processing collections
Answering the phone within 3 rings
Providing product knowledge to both internal and external customer
Issuing of collection reference numbers to customers
Following up on collections
Completion of the Import collection Report on Microsoft Excel
Contacting the customers to confirm details
Generating of invoices on Compu-Clearing system
Doing manual calculations of quotations
Emailing estimates to customer
Filling and sending out of a dialing shipments report to customers

International Customer Service Agent

Track and trace on freightware vision 6 and 7
Export tracking of shipments
Imports tracking of shipments
Generating exports quotation
Problem shipment solving
Validating of commercial invoices
SAD500 Requesting from the exports team
Proof of deliveries capturing
Receiving incoming calls
Making outgoing calls to customers
Administration duties (Faxing, Printing and emailing on the following programs)
Microsoft Office Excel, Outlook Express, Internet Explorer, Cyber courier, Open office

Inbound Call Centre Agent (Domestic)

Booking of collection
Generating quotations
Shipments tracking
Problem solving through Freightware V6
Incoming calls accepting max 50 calls daily
Administration Duties (Faxing, Printing and emailing on the following programs)
Microsoft Office Excel, Outlook Express, Internet Explorer, Cyber courier, Open office

Inbound Call Centre Agent (Domestic)

Booking of collection
Generating quotations
Shipments tracking
Problem solving through Freightware V6
Incoming calls accepting max 50 calls daily
Administration Duties (Faxing, Printing and emailing on the following programs)
Microsoft Office Excel, Outlook Express, Internet Explorer, Cyber courier, Open office

Undeliverables Agent

Track and trace Shipments
Sort Delivery queries (PO and Verbal)
Problem solver (Missing and short delivered consignment)
Contacting customer for delivery arrangements
Updating the system with the new delivery details
Dispatching of shipments for all collecting customers
Administration Duties (Faxing, Printing and emailing on the following programs)
Microsoft Office Excel, Outlook Express, Internet Explorer, Cyber courier, Open office