Branch Manager (Airfreight) (DBN)

The Branch Manager (Airfreight) oversees airfreight operations, manages staff, and ensures service quality to meet business goals. This role focuses on optimizing logistics, fostering client relationships, and driving team performance for branch success

Salary: Market Related

Job Requirements:

• Grade 12
• 1st degree (Bcom) or Diploma in Supply Chain Management / Logistics /Freight / Transportation Level 5. (advantageous)
• Approximately 7 years in an Airfreight related environment.
• 4 years in a supervisory/managerial NQF capacity.
• Freight or similar management system.
• Broad based understanding of all organizational disciplines, systems and functions (Finance, HR, IT, Sales and Marketing)
• In-depth understanding of freight transportation operations, processes, methods and practices.
• Must be well informed in Labour legislations with specific reference to compliance requirements
• Must have knowledge of Commercial insurance and loss control policies and practices.
• Must have good Computer skills.
• Must have good managerial / people management skills.
• Self-management.
• Formal presentation and group facilitation.
• Must have good financial interpretation.

Key Responsibilities:

Manage Expenses:

• Create branch strategy annually – Part of Budget.
• Monthly monitoring and implementation of strategy as part of monthly reporting.
• Management of staff turnover. Must be measurable – HR targets.
• Achieving monthly branch budget.
• Detailed analysis of branch performance as per agreed report template by 16th calendar day of following month.
• Complete flash report on 1st working day of the following month.
• Analysing Claims report and putting forward mitigating measures to Agents and ZACPAK.

Adherence to policy and procedure:

• Conduct minimum of 10 client visits per month.
• Conduct gained and lost business meeting with sales monthly.
• Ensure call reports for own calls being completed.
• Weekly sales meetings conducted.

Operational Excellence:

• Acknowledge Escalated Queries within 2 hours of Receipt.
• Provide or Monitor Feedback on escalated Queries within 24 Hours.
• Monthly Meeting with RDM’s.
• Analyse Deliverable results, Suggest or Consult for performance improvement.
• Ensuring non-conformances being issued against deviations from admin and service procedures.
• Integrity of the branch IT and communication systems are maintained.
• Ensuring and managing disciplinary procedures on deviation from admin and service delivery.

Culture Accountability:

• Energetic, Engaged and Excellence.
• Deliverables and general performance discussion quarterly.
• All recruitment and selection of staff decisions are actioned and advised to HR as per policy & procedure.
• All staff changes (new appointment, terminations, remunerations, transfers, promotions) advised to HR as per policy & procedure.
• Orientation of all new employees has taken place – departmental within 1st month of employment.
• Orientation of all new employees has taken place – company within 3 months of employment.
• Ensuring that of branch training and development takes place when forecasted for.
• Conference call meeting with General Manager on a weekly basis.
• Compliance to all HR policies, practices and administrative procedures.
• Conducting meetings with all departments within the branch on a weekly basis.