Full time Offered Salary : R35,000.00 - R40,000.00 / Monthly

Operations Manager – Clearing and Forwarding (DBN)

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Job Description

Salary:

  • R35,000.00 – R40,000.00 CTC.

Requirements:

  • Matric.
  • Relevant Degree/Diploma.
  • Minimum 3-5 Years Customs Entries Processing.
  • Proficiency in Regulatory requirements and Customs Acts.
  • CargoWise experience is advantageous.
  • High level of computer literacy in MS Office Suite.
  • Excellent verbal and written communication.
  • Focus on customer requirements.
  • Ability to work under pressure.
  • Ability to organize, plan and prioritize.
  • Ability to work to strict deadlines.
  • Ability to process information.
  • Ability to resolve problems promptly.

Responsibilities:

  • Ensure that operational files are handled in accordance with the various process flows.
  • Ensure the highest levels of customer service at all times and attend to client’s requests and queries promptly.
  • Imports: Handle clients’ queries related to operations and documentary requirements needed to successfully facilitate the clearing/ forwarding process.
  • Exports: Effect export bookings with the preferred Shipping Line/ Groupage Operator/ Airline/ Consolidator.
  • Monitor orders placed until such time as the goods have been confirmed as loaded on board the vessel/ aircraft constantly keeping the client updated on the progress.
  • Imports: Handle clients’ queries related to operations and documentary requirements needed to successfully facilitate the clearing/ forwarding process.
  • Exports: Effect export bookings with the preferred Shipping Line/ Groupage Operator/ Airline/ Consolidator.
  • Monitor orders placed until such time as the goods have been confirmed as loaded on board the vessel/ aircraft constantly keeping the client updated on the progress.
  • Register the consignment on the operating system obtaining a unique file reference for the consignment.
  • Ensure that the correct documents are handed over to the Customs department to effect customs clearance.
  • Follow up with the Customs department until the consignment has been duly released by SARS.
  • Exports: All consignments have to be cleared and duly released by SARS for export prior to the container(s) being delivered to vessel stacks.
  • Ensure that TNPA Cargo Dues order is submitted to Transnet NPA for processing within the specified period.
  • Obtain release of the consignment from the relevant Shipping Line/ Groupage Operator/ Airline/ Agent.
  • Forward a transport booking order to the contracted hauler/ inter-company division, stipulating the collection and delivery locations, OOG and hazardous details (if applicable), and the agreed rate.
  • Ensure that all relevant hazardous documentation is arranged prior to effecting transport of the material (viz. MSDS, trem cards, dangerous goods declaration, labels, placards, etc.).
  • Arrange for the cargo to be delivered in accordance with the client’s clearing instructions/requirements.
  • Ensure that the proof of delivery and acquittal (where applicable) is received from the nominated hauler for all loads conducted on behalf of customers.
  • Obtain invoices/ costs from all the relevant service providers prior to raising the invoice to the client ensuring that the invoices are checked/ authorized and sent to accounts for payment.
  • Complete the cost sheet (detailed charges) and have the same approved prior to raising the invoice on the operating system.
  • Ensure that the invoices and supporting documents are delivered to the client on or before the day the cargo is delivered for imports or 3 days after the confirmed shipped on board (sea) or the day of departure (air) for exports, or as per KPI requirement.
  • Credit notes: all credit notes need to be sent to the Operations Manager for sign-off by the Financial Manager, or if there is a negative financial implication, then by the GM or FD prior to credit note being passed. Supporting documents to include any correspondence, tax invoice and proforma invoice with new charges.
  • Ensure that creditors invoices relating to the operational file are captured on the operating system as per the requirements, and queries (where applicable) are addressed and resolved timeously.
  • Shipping ledgers to be up to date at any given time with special attention given to potential loss amounts.
  • Quality checks must be performed on the operations file prior to closing, ensuring that all the relevant documents are kept on file in accordance with the Customs & Excise Act 91 of 1964, as amended and the VAT Act 89 of 1991, as amended.
  • Adherence to QMS guidelines in line with the company’s ISO 9001:2015 accreditation is also an essential requirement.
  • Ensure that Clients are kept up to date on the progress of their shipments by sending them regular status reports daily, or as required.
  • Ensure all relevant warehouse stock reports are sent through to the customers timeously, where applicable.
  • Record irregularities of received stocks on the inbound inspection failure report – to be sent to the client no later than two working days after report completion.
  • Ensure Road freight tracking reports (where applicable) are sent to the customer daily, until completion of the delivery.
  • Ensure that project reports, where load supervision, inspection or other activities are recorded, are sent to the customer within the same business day or within 24 hours of occurrence of the activity.
  • Ensure that the full scope of your job is carried out effectively and efficiently.
  • Maintain confidentiality and exercise discretion when sharing information.
  • Ensure that your own work area is always kept neat and tidy.
  • Ensure adherence to the guidelines set out in your employment contract (timekeeping, telephone and internet usage, dress code, etc.).
  • Ensure that reports are sent out as per the requirements.
  • Perform any other reasonable tasks that may be assigned to you.