Full time Offered Salary : R50,000.00 - R63,000.00 / Monthly

Operations Manager – Domestic & Cross Border (JHB)

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Job Description


  • R50,000.00 – R63,000.00 CTC.


  • Must have a Matric.
  • Preferable tertiary education including Degree.
  • 3-4 years’ experience directly related to the duties and responsibilities specified.
  • Extensive knowledge in export & import Operations.
  • CCO certified user on CW1.
  • Admin user capability on SALOODO!.
  • Good administration skills.
  • Great command of Microsoft Office applications (especially Excel).
  • Good time management skills.
  • Customer Management Skills.
  • Be able to communicate with customers effectively and have a great telephone etiquette.
  • Be a team player.
  • Be able to work under pressure and be an achiever.
  • Must be self-motivated.
  • Must have good inter-personal skills.
  • Good negotiating skills and be able to influence customers & suppliers.
  • Ability to work unsupervised.
  • High level of attention to detail.
  • Achievement oriented.


  • Coordinates the road freight/ Saloodo! operations strategy and plans to deliver a smooth supply chain and operational model for the targeted business volumes, meet standards and exceed quality standards in line with business strategy and objectives, corporate guidelines and policies
  • Coordinate development and implementation of the Saloodo! operations strategy and plans leveraging our unique digital Saloodo! platform.
  • Ensures that Saloodo! provides consistent customer experience to carrier & shippers – considering local requirements as needed.
  • Identifying new opportunities to grow and expand the customer base, actively engage with customers to develop our business.
  • Monitor the day-to-day operations of the team to provide smooth logistics operations.
  • Supervise and resolve issues in delivery of activities to ensure smooth operational flow.
  • Ensure planning and management of human resources, materials and logistics infrastructure to deliver logistics services to our clients.
  • Support other team members by supervising operations and provide backup for absence/ peaks in operational activities.
  • Conduct regular reviews with Carriers on operational performance and delivery against the agreed performance objectives.
  • Analyse daily, weekly and monthly development of key KPIs.
  • Support business development/ account management on contractual/ commercial issues and customer/ Carrier renewal planning.
  • Identify and propose opportunities to grow business with and retain existing customer base, and support development and execution of customer business plan.
  • Communicate policies and ensure compliance with company/ local statutory obligations and legislation related to safety, health, security environment & quality.
  • Detect issues, identify opportunities and implement practices focusing on delivering improvement and enhanced productivity.
  • Actively manage key stakeholders on various levels – Country Management, regional management, own team, shippers & carriers to drive the success of the Saloodo! platform.
  • Manage country teams who perform day to day responsibilities such as customer service, incident management or carrier review meetings
  • Establish regular carrier meetings and ensures that these are conducted for all key carriers quality.
  • Oversee, develop and manage all road freight operations.